WContacts

Every message in one inbox: WContacts

WContacts is the communication module of the WApps business management ecosystem. It collects WhatsApp, email and other channels into a single inbox where the team replies from one screen and it stays visible who is handling what.

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Web based·One WApps account·6 key outcomes·Page updated: 25 July 2026

Interface previewWContacts / WApps

15-second product tour

Connect your WhatsApp and email accounts so inbound messages land in one inbox and the team replies from a single screen.

Interactive mini demo

Try it now:Open a conversation from the inbox, leave an internal note, and send the reply.

Inbox0/3

Select a conversation

Open a conversation on the left — WhatsApp and email share one thread.

Core workflow

How does WContacts work in three steps?

Who uses it?: Teams messaging customers across several channels
What goes in?: WhatsApp and email channel connections
What becomes visible?: One conversation thread per contact, with delivery status

01
Connect channels
Connect WhatsApp and email accounts, authorising each channel for sending, receiving or both.
02
Unify the inbox
Inbound messages accumulate under the contact in a single thread, regardless of channel.
03
Reply and track
The team replies from one screen and sees sent, delivered and read status on outbound messages.

What is WContacts?

WContacts is a web-based communication tool that collects customer messages from different channels into one inbox. It connects WhatsApp and email accounts and keeps inbound and outbound messages in a single conversation per contact, with internal team notes written in the same thread without the customer seeing them. It is part of the WApps suite.

Problem and approach

What WContacts handles — and what it doesn't

WContacts owns the stretch from a message arriving to it being answered: connecting channels, collecting inbound messages in one inbox, keeping conversation history per contact, internal notes, outbound messages and delivery status. What it does not do is equally clear: it does not send marketing campaigns or bulk messages, it does not manage support requests and SLAs (WSupport), and it keeps no sales pipeline (WLeads). Connectable channels are limited to the providers configured for your account.

Channels merge into one inboxThe team replies from one screenInternal notes the customer can't see

Impact on the workflow

Channels merge into one inbox

WhatsApp and email land in the same inbox. "Which channel did this customer write from?" disappears, because the conversation accumulates under the person regardless of channel.

The team replies from one screen

Messages stop living in a personal phone or mailbox. Even when a team member leaves, the conversation history stays with the company.

Internal notes the customer can't see

Internal notes can be written in the same thread without being visible to the customer, so whoever takes over reads the context instead of hunting for an explanation elsewhere.

You can see what happened to a message

Outbound messages are tracked as pending, sent, delivered, read and failed, so a message that never arrived doesn't disappear quietly.

More than one email identity

Classic mailboxes over SMTP/IMAP or Gmail and Microsoft accounts can be connected, and which address to send from is decided per conversation.

Two ways to connect WhatsApp

WhatsApp connects either through the official Cloud API or by QR pairing, so you can start before the business application process is complete.

Implementation notes

Channel types

SMTP sending, IMAP receiving, Gmail/Microsoft OAuth mailboxes, WhatsApp Cloud API and QR-paired WhatsApp are defined channel types in the product.

Send and receive capability

Each channel is authorised for sending, receiving or both, so a channel you only want to listen on can be closed for sending.

Conversations and contacts

Messages collect under a contact in one conversation thread, and direction (inbound/outbound) and visibility (customer-facing/internal) are stored on every message.

Delivery status

An outbound message's status is stored as pending, sent, delivered, read or failed, to the extent the channel reports it.

Email signatures

Email signatures are defined per account and per user and appended to outgoing mail.

Files and media

Files and images from inbound and outbound messages are stored and previewed inside the conversation.

Continue exploring

Frequently asked questions

01Do I need the official WhatsApp application to connect?

No. WhatsApp connects two ways: through the official Cloud API, or by QR pairing. The QR route lets you start without waiting for an application process.

02Can I send bulk messages or campaigns?

No. WContacts is built for one-to-one conversation; marketing campaigns and bulk sending are outside its scope.

03How is it different from WSupport?

WContacts is a messaging tool that unifies channels in one inbox. WSupport is a support system where customers open requests from their own portal, with priorities and due dates. Conversation lives in WContacts, request management in WSupport.

Next step